0
Cart is empty

Contact Us

Email : info@royaletilesuk.com
Contact Number : 020 8514 7866

Call Now
0
Cart is empty
0
Cart is empty

ROYALE TILES POLICIES

Privacy Policy
Royale Tiles Ltd
Effective Date: 07/02/2025
At Royale Tiles Ltd, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you visit our website, purchase our products, or interact with our services.
1. Information We Collect
We may collect the following types of personal information:
  • Personal Details: Name, address, phone number, email address.
  • Payment Information: Billing details, payment methods (processed securely through third-party payment gateways).
  • Order History: Details of past purchases, preferences, and inquiries.
  • Website Usage Data: IP address, browser type, device information, cookies, and analytics data.
  • Communications: Messages, emails, and feedback provided by you.
2. How We Use Your Information
We use your personal data to:
  • Process and fulfill your orders.
  • Provide customer support and respond to inquiries.
  • Improve our website, products, and services.
  • Send promotional offers, newsletters, and marketing communications (if opted-in).
  • Maintain security and prevent fraud.
  • Comply with legal obligations.
3. Sharing of Information
We do not sell or trade your personal data. However, we may share your information with:
  • Service Providers: Third-party partners who assist in payment processing, shipping, IT services, and analytics.
  • Legal Compliance: Authorities when required by law or for fraud prevention.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Your Rights
You have the following rights regarding your personal data:
  • Access & Correction: Request a copy of the personal data we hold and correct any inaccuracies.
  • Erasure: Request deletion of your personal data, subject to legal obligations.
  • Opt-Out: Unsubscribe from marketing communications at any time.
  • Restrict Processing: Request limited use of your data under certain conditions.
To exercise these rights, please contact us at info@royaletilesuk.com.
6. Cookies and Tracking Technologies
Our website uses cookies to enhance user experience, track website usage, and deliver targeted advertisements. You can manage your cookie preferences through your browser settings.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.
9. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us at:
Royale Tiles Ltd
020 8514 7866
info@royaletilesuk.com
49b, Rushey Green, London SE6 4AS
Thank you for trusting Royale Tiles Ltd. Your privacy is important to us.

Refund & Return Policy for Royale Tiles Ltd.
Effective Date: 07/02/2025
At Royale Tiles Ltd., we are committed to providing high-quality tiles and excellent customer service. If you are not satisfied with your purchase, please review our refund and return policy below.
1. Returns
We accept returns under the following conditions:
  • Items must be returned within 14 days of purchase.
  • Products must be in their original condition, unused, and in original packaging.
  • Proof of purchase (receipt or invoice) is required.
  • Clearance, customized, or special order items cannot be returned.
2. Refunds
Once we receive and inspect your returned item:
  • If approved, a refund will be processed to the original payment method within 7 business days.
  • Shipping costs are non-refundable, and return shipping is the customer's responsibility.
  • If the product is damaged or used, we may issue a partial refund or deny the return.
3. Exchanges
  • If you receive a defective or damaged item, contact us within 2 days for a replacement.
  • Exchanges are subject to product availability.
4. Non-Returnable Items
The following items cannot be returned or refunded:
  • Clearance or sale items
  • Custom-made or special order tiles
  • Opened or used tiles
5. Damaged or Incorrect Items
If you receive a damaged or incorrect order:
  • Notify us within 2 days of delivery with photos of the issue.
  • We will arrange for a replacement or refund based on the situation.
6. How to Initiate a Return
To start a return, contact our customer service team at info@royaletilesuk.com with your order details.
We reserve the right to refuse returns that do not meet our policy conditions.
For further assistance, reach out to info@royaletilesuk.com.

TERMS & CONDITIONS
Royale Tiles Ltd.
Effective Date: 07/02/2025
Welcome to Royale Tiles Ltd. These Terms & Conditions outline the rules and regulations for the use of our website, products, and services. By accessing or purchasing from us, you agree to be bound by these terms. If you do not agree, please refrain from using our services.
1. General Information
  • Royale Tiles Ltd. operates in the sale and distribution of tiles and related products.
  • We reserve the right to update or modify these Terms & Conditions at any time.
  • Continued use of our website or services after changes are made constitutes acceptance of the revised terms.
2. Orders & Payments
  • All orders are subject to availability and confirmation of payment.
  • Prices are listed in GBP and may change without prior notice.
  • We accept payments through Card, Cash, Online Payment.
  • Orders are processed only after full payment is received.
3. Shipping & Delivery
  • Delivery timelines vary based on location and product availability.
  • Royale Tiles Ltd. is not responsible for delays caused by third-party couriers or unforeseen circumstances.
  • Customers must inspect products upon delivery and report any damage within 2 days.
4. Returns & Refunds
  • Returns are accepted within 14 days of purchase under specified conditions (see our Refund & Return Policy).
  • Refunds will be processed to the original payment method.
  • Custom-made or clearance items are non-refundable.
5. Product Warranty & Liability
  • We guarantee that our products meet industry standards, but we do not provide warranties beyond those offered by manufacturers.
  • Royale Tiles Ltd. is not liable for improper installation, misuse, or damage occurring after delivery.
  • Customers should verify product suitability before purchase.
6. Website Use & Intellectual Property
  • All content on our website (images, logos, text) is the property of Royale Tiles Ltd. and may not be copied or distributed without permission.
  • Users must not engage in any activity that disrupts our website’s operation.
7. Limitation of Liability
  • Royale Tiles Ltd. shall not be responsible for indirect damages, including loss of profits or business interruption.
  • Our liability is limited to the amount paid for the purchased product.
8. Contact Information
For inquiries, please contact us at:
📧 Email: info@royaletilesuk.com
📞 Phone: +44 2085147866
📍 Address: 49b, Rushey Green, London SE6 4AS.
By using our services, you confirm that you have read, understood, and agree to these Terms & Conditions.
 

Shipping & Delivery Policy
Royale Tiles Ltd.
Effective Date: 07/02/2025
At Royale Tiles Ltd., we strive to provide a smooth and efficient shipping experience for our customers. This Shipping & Delivery Policy outlines the terms related to the delivery of our products.
1. Shipping Coverage
  • We ship to locations within United Kingdom.
  • International shipping is available upon request and subject to additional charges.
2. Processing Time
  • Orders are processed within 5 business days after payment confirmation.
  • Custom or special orders may require additional processing time.
  • Orders placed on weekends or holidays will be processed on the next business day.
3. Delivery Time & Cost
  • Estimated delivery times vary based on location and shipping method:
    • Standard Delivery: 5-7 business days
    • Express Delivery: 2-3 business days (additional cost applies)
  • Shipping fees depend on the order size, weight, and delivery location.
  • Exact shipping costs will be calculated at checkout.
4. Delivery Terms
  • Deliveries are made Monday to Friday (excluding holidays).
  • Customers must provide an accurate delivery address at the time of purchase.
  • If the recipient is unavailable, the courier may attempt redelivery or leave a collection notice.
  • The delivery will be dropped off outside the premises. We are not responsible for bringing it inside.
5. Damaged or Missing Items
  • Customers must inspect deliveries upon arrival.
  • If products are damaged or missing, notify us within 2 days with photos for review.
  • We will arrange a replacement or refund based on our Return & Refund Policy.
6. Delays & Unforeseen Circumstances
  • While we strive for timely deliveries, unexpected delays may occur due to:
    • Weather conditions
    • Courier issues
    • Supply chain disruptions
  • Royale Tiles Ltd. is not responsible for delays beyond our control, but we will assist in resolving any issues.
7. In-Store Pickup (if applicable)
  • Customers can choose to pick up their orders at 49b, Rushey Green, London SE6 4AS during business hours.
  • Pickup orders must be collected within 7 days after notification.
8. Contact Us
For shipping inquiries, reach out to us:
📧 Email: info@royaletilesuk.com
📞 Phone: +44 2085147866
📍 Address: 49b, Rushey Green, London SE6 4AS.

Privacy And Cookie Policy

Please read the below detail pertaining to online Quote submission process and how we use your personal information obtain from our website via different means:

Information Collected:

Royale Tiles is known as the “Data Controller” and is therefore responsible for what happens to the information that you provide us. Please contact us using the contact details below for any questions you may have about how we use your data:
Phone: 020 8514 7866
Email: info@royaletilesuk.com
By post: 49a Rushey Grn, London SE6 4AS.

In common with other websites, log files are stored on the web server saving details such as the visitor’s IP address, browser type, referring page and time of visit. Cookies may be used to remember visitor preferences when interacting with the website. Where registration is required, the visitor’s email and a username will be stored on the server.

Visitor Options On Website:

If you have subscribed to one of our services, you may unsubscribe by following the instructions which are included in e-mail that you receive. You may be able to block cookies via your browser settings but this may prevent you from access to certain features of the website.

Cookies:

Cookies are small digital signature files that are stored by your web browser that allow your preferences to be recorded when visiting the website. Also they may be used to track your return visits to the website. 3rd party advertising companies may also use cookies for tracking purposes.

Royale Tiles offers this Website, including all information, software, products and services available from this website or offered as part of or in conjunction with this Website (the “Website”), to you, the user, conditioned upon your acceptance of all of the terms, conditions, policies and notices stated here. Royale Tiles reserves the right to make changes to these Terms and Conditions immediately by posting the changed Terms and Conditions in this location.

Your continued use of the website constitutes your agreement to all such terms, conditions and notices, and any changes to the Terms and Conditions made by Royale Tiles.

The term ‘Royale Tiles’ or ‘us’ or ‘we’ refers to the owners of the website. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

Use the website at your own risk. This website is provided to you “as is,” without warranty of any kind either express or implied. Neither Royale Tiles Ltd nor its employees, agents, third-party information providers, merchants, licensors or the like warrant that the website or its operation will be accurate, reliable, uninterrupted or error-free. No agent or representative has the authority to create any warranty regarding the website on behalf of Royale Tiles. Royale Tiles Ltd reserves the right to change or discontinue at any time any aspect or feature of the Website.

How the Information is used:

The information is used to enhance the visitor’s experience when using the website to display personalised content and possibly advertising. E-mail addresses will not be sold, rented or leased to 3rd parties. Our group or companies we affiliate with may contact you to inform you of news relating to our services or offers by us or our affiliates.

Indemnification:

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website. Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Copyright:

Except for material in the public domain under copyright law, all material contained on the website (including all software, HTML code, Java applets, Active X controls and other code) is protected by the United Kingdom and foreign copyright laws. Except as otherwise expressly provided in these terms and conditions, you may not copy, distribute, transmit, display, perform, reproduce, publish, license, modify, rewrite, create derivative works from, transfer, or sell any material contained on the website without the prior consent of the copyright owner.

Shopping Basket